SMS Delivery Delays to Safaricom Network in Kenya

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending to Safaricom network in Kenya. This incident has been resolved.

Posted Dec 12, 2023 - 16:47 PST

Monitoring

We are observing successful SMS delivery to the Safaricom network in Kenya. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 12, 2023 - 14:49 PST

Update

We're still experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 12, 2023 - 10:59 PST

Update

We are still experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 12, 2023 - 08:59 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 12, 2023 - 07:59 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).