Duplicated Inbound SMS Impacting Subset of UK Numbers

Incident Report for Twilio

Resolved

The issue regarding the duplicate inbound SMS to a subset of Twilio UK Numbers has been resolved, and the service is functioning normally at this time.

Posted Oct 31, 2022 - 02:01 PDT

Update

We are observing recovery in duplicate inbound SMS to a subset of Twilio UK Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2022 - 00:45 PDT

Monitoring

Posted Oct 30, 2022 - 22:21 PDT

Update

We continue experiencing duplicate inbound SMS messages to a subset of Twilio UK numbers. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 30, 2022 - 11:13 PDT

Update

We are still experiencing duplicate inbound SMS messages to a subset of Twilio UK numbers. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 30, 2022 - 02:44 PDT

Update

We are still experiencing duplicate inbound SMS messages to a subset of Twilio UK numbers. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 29, 2022 - 22:45 PDT

Update

We are still experiencing duplicate inbound SMS messages to a subset of Twilio UK numbers. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 29, 2022 - 20:50 PDT

Investigating

During the monitoring period, we observed that there may still be duplicate inbound SMS messages sent to a subset of Twilio UK Numbers. Our engineers continue to work with our carrier partner to test and resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 29, 2022 - 19:58 PDT

Update

We are continuing to observe recovery in duplicate inbound SMS to a subset of Twilio UK Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 29, 2022 - 17:58 PDT

Monitoring

Posted Oct 29, 2022 - 15:59 PDT

Update

We are still continuing to experience duplicate inbound SMS to a subset of Twilio UK Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 28, 2022 - 23:59 PDT

Update

We are continuing experiencing duplicate inbound SMS to a subset of Twilio UK Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 28, 2022 - 13:45 PDT

Investigating

We are continuing experiencing duplicate inbound SMS to a subset of Twilio UK Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 28, 2022 - 09:46 PDT

Update

We are still experiencing duplicate inbound SMS to a subset of Twilio UK Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2022 - 07:56 PDT

Identified

We are experiencing duplicate inbound SMS to a subset of Twilio UK Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 28, 2022 - 07:00 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).