Programmable Wireless Voice Call Issues

Incident Report for Twilio

Resolved

We have resolved the issue with Programmable Wireless SIM Cards making and receiving calls with Programmable Voice for a subset of our customers.

Posted Oct 30, 2020 - 12:15 PDT

Update

We are still experiencing an issue with Programmable Wireless SIM Cards making and receiving calls with Programmable Voice for a subset of our customers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 30, 2020 - 10:36 PDT

Update

We are experiencing an issue with Programmable Wireless SIM Cards making and receiving calls with Programmable Voice for a subset of our customers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 30, 2020 - 09:42 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 30, 2020 - 09:30 PDT