Call Quality Issues from a Subset of Twilio Phone Numbers to France

Incident Report for Twilio

Resolved

Call quality issues from a subset of Twilio phone numbers to France have been resolved and is operating normally at this time.

Posted Oct 01, 2024 - 14:36 PDT

Update

We continue to see recovery for the voice quality issue on calls to France affecting a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 01, 2024 - 13:20 PDT

Monitoring

We have started seeing recovery for the voice quality issue on calls to France affecting a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 01, 2024 - 11:06 PDT

Identified

The issue causing call quality issues to France for a subset of Twilio phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 01, 2024 - 09:04 PDT

Update

We are observing call quality issues from a subset of Twilio phone numbers to France. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 01, 2024 - 08:05 PDT

Investigating

We've become aware of a potential issue with voice quality issues on calls to France. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 01, 2024 - 07:39 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).