Sync 500s Error

Incident Report for Twilio

Resolved

The Sync’s Map resource issue has been resolved and Sync, Conversations, Programmable Chat, Flex platform and Flex Insights are operating normally at this time.

Posted Oct 10, 2022 - 15:30 PDT

Monitoring

We were experiencing 500s error in Sync’s Map resource. Customers may have had errors when using Sync, Conversations, Flex and Programmable Chat which are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 10, 2022 - 14:55 PDT

Update

We continue investigating the Sync’s Map resource 500's errors. Customers may face errors when using Sync, Conversations, Programmable Chat, Flex platform and delays on Flex Insights. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 10, 2022 - 13:55 PDT

Update

We continue investigating the Sync’s Map resource 500's errors. Customers may face errors when using Sync, Conversations, Programmable Chat, Flex platform and delays on Flex Insights. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 10, 2022 - 13:15 PDT

Update

We continue investigating the Sync’s Map resource 500's errors. Customers may face errors when using Sync, Conversations, Programmable Chat, Flex platform and delays on Flex Insights. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 10, 2022 - 12:52 PDT

Update

We continue investigating the Sync’s Map resource 500's errors. Customers may face errors when using Sync, Conversations, Programmable Chat, Flex platform and delays on Flex Insights. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 10, 2022 - 10:44 PDT

Update

We are continuing our investigation and have discovered Flex Insights is affected by Sync’s Map resource 500's errors. Customers may face errors when using Sync, Conversations, Programmable Chat, Flex platform and delays on Flex Insights. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 10, 2022 - 09:33 PDT

Update

We are experiencing 500s error in Sync’s Map resource. Customers may face errors when using Sync, Conversations, Flex and Programmable Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 10, 2022 - 09:20 PDT

Investigating

Our monitoring systems have detected a potential issue with Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 10, 2022 - 09:08 PDT

This incident affected: FLEX (Flex Application Platform, Flex Insights), SERVERLESS (Sync), PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (Conversations).