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        Inbound SMS failures to Twilio numbers in Italy

        Incident Report for Twilio

        Resolved

        We are no longer experiencing inbound delivery failures to Twilio numbers in Italy. This incident has been resolved.
        Posted Jun 17, 2020 - 18:01 PDT

        Monitoring

        We are observing successful SMS delivery to Twilio numbers in Italy. We will continue to monitor to ensure a full recovery.
        Posted Jun 17, 2020 - 16:58 PDT

        Update

        We are still experiencing failures in receiving inbound SMS to a subset of our Twilio numbers in Italy. Our engineering team is working with the underlying carrier to fix this issue as soon as possible. We will post more information as soon as they are available.
        Posted Jun 17, 2020 - 15:53 PDT

        Update

        We are still experiencing failures in receiving inbound SMS to a subset of our Twilio numbers in Italy. Our engineering team is working with the underlying carrier to fix this issue as soon as possible. We will post more information as soon as they are available.
        Posted Jun 17, 2020 - 14:11 PDT

        Update

        We are experiencing failures in receiving inbound SMS to a subset of our Twilio numbers in Italy. Our engineering team is working with the underlying carrier to fix this issue as soon as possible. We will post more information as soon as they are available.
        Posted Jun 17, 2020 - 13:10 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Inbound SMS from Italy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jun 17, 2020 - 12:37 PDT
        This incident affected: PROGRAMMABLE MESSAGING (SMS) and CARRIER NETWORK (SMS, Europe).