Inbound calls failing to subset of Brazil +5585 phone numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 23, 2019 - 17:59 PDT

Monitoring

We have seen a recovery in receiving inbound calls to Brazil +5585 (Fortaleza) phone numbers. We will continue to monitor and provide an update when we have confirmed the issue is fully resolved

Posted Aug 23, 2019 - 16:34 PDT

Identified

We have detected an issue receiving inbound calls towards a subset of Brazil +5585 (Fortaleza) phone numbers. We are working with our carrier partners to resolve the issue and expect a resolution in the next four hours. We will provide periodic updates as we gain more information.

Posted Aug 23, 2019 - 13:10 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).