WhatsApp Sandbox Number Messaging Functionality Degraded

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures for WhatsApp messages to/from the Sandbox phone number. This incident has been resolved.

Posted Oct 15, 2020 - 20:58 PDT

Monitoring

We are observing successful WhatsApp messages to/from the Sandbox phone number. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 15, 2020 - 20:27 PDT

Update

We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team is continuing to work with WhatsApp to investigate the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 15, 2020 - 18:36 PDT

Update

We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 15, 2020 - 15:13 PDT

Update

We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2020 - 13:21 PDT

Update

We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2020 - 13:19 PDT

Investigating

Our monitoring systems have detected an issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We will provide an update when more information becomes available

Posted Oct 15, 2020 - 12:17 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).