Inbound SMS delays for a small subset of Twilio UK Mobile Numbers

Incident Report for Twilio

Resolved

Our carrier partner has resolved the issue with a small subset of UK Mobile Numbers. Our operations teams have confirmed from metrics and testing that service has been restored. Any inbound messages sent during the disruption were queued and delivered upon service restoration.

Posted Jan 12, 2018 - 02:04 PST

Update

Our carrier partner continues to work on resolving the delays in inbound messages for a small subset of UK Mobile Numbers. Next update in 4 hours.

Posted Jan 12, 2018 - 00:42 PST

Identified

We are still seeing delays in inbound messages for a small subset of UK Mobile Numbers and continue to work with our carrier partner to resolve the issue. Next update in 4 hours.

Posted Jan 11, 2018 - 20:29 PST

Update

Our carrier partner continues to work on resolving the delays in inbound messages for a small subset of UK Mobile Numbers. Next update in 4 hours.

Posted Jan 11, 2018 - 15:50 PST

Investigating

We have detected delays in inbound messages for a small subset of Twilio UK Mobile Numbers. We are working with our carrier partner to resolve the issue as quickly as possible.

Posted Jan 11, 2018 - 09:01 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).