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        SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

        Incident Report for Twilio

        Resolved

        The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.
        Posted May 26, 2026 - 02:21 PDT

        Update

        We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 25, 2026 - 22:18 PDT

        Monitoring

        We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 25, 2026 - 20:18 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 25, 2026 - 18:15 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 25, 2026 - 17:13 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).