Conversations API Sending Duplicate SMS / MMS Messages

Incident Report for Twilio

Resolved

We are no longer experiencing duplicated outbound SMS and MMS messages from Conversations API. This incident has been resolved.

Posted Jun 09, 2022 - 05:57 PDT

Monitoring

Customers should no longer be seeing duplicated outbound SMS and MMS messages from Conversations API. The team will be monitoring for the next hour to ensure that the issue is fully resolved. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 09, 2022 - 05:34 PDT

Update

We are continuing to investigate this issue. Customers will start seeing a lower number of duplicate outbound messages. The team is working on resolving this issue as soon as possible. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 09, 2022 - 04:23 PDT

Update

Posted Jun 09, 2022 - 02:28 PDT

Update

Customer may experience issues with Conversations API is sending duplicate SMS / MMS messages when using a projected participant in a one-on-one conversation. The team is working on resolving this issue as soon as possible. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 09, 2022 - 00:27 PDT

Investigating

Customer may experience issues with Conversations API where in one-on-one SMS or MMS messages might be sent twice to their end users when using a projected participant in a one-on-one conversation. The team is working on resolving this issue as soon as possible. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 08, 2022 - 23:31 PDT

This incident affected: DEVELOPER TOOLS (REST API).