Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
System Metrics
Super SIM Network Data Connectivity Issues in UK with Vodafone
Incident
Report for Twilio
Resolved
We are no longer experiencing Super SIM connectivity issues on 4G LTE for Vodafone in the UK. If your device may have been impacted and needs 4G LTE to operate optimally, we advise you open up additional networks such as Telefonica O2 on your Network Access Profile. This incident has been resolved.
Monitoring
We are now seeing recovery of the network connectivity issue. We will continue to monitor activity on 4G LTE for Vodafone in the UK. If your device may have been impacted and needs 4G LTE to operate optimally, we advise you open up additional networks such as Telefonica O2 on your Network Access Profile. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
We are experiencing Super SIM data connectivity issues for devices roaming over Vodafone in UK. Devices may experience no data connection when connected over 4G. Devices that are capable of detecting this are falling back to 3G and data works fine. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.