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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to T-Mobile Network in the US
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending to T-Mobile Network in the US on Twilio Short Codes and Toll-Free numbers. This incident has been resolved.
Update
We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in delivery delays when sending to T-Mobile network in the US and will continue monitoring the service to ensure a full recovery. We will provide another update in 60 minutes or as soon as more information becomes available.
Update
We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing delays in SMS Toll-Free and SMS Shortcode delivery to the T-Mobile network in the US. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are experiencing delays in SMS Toll-Free and SMS Shortcode delivery to the T-Mobile network in the US. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS to US and CA Toll-Free Number to T-Mobile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).