SMS Delivery Delays and Delivery Receipt Failures from Twilio to C&W Saint Lucia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia are operating normally.

Posted Jun 22, 2026 - 12:41 PDT

Monitoring

We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2026 - 10:40 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2026 - 09:39 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2026 - 09:35 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).