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Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
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Issues related to Zipwhip's Services
System Metrics
Flex Agent Copilot is Degraded
Incident
Report for Twilio
Resolved
The issue impacting Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. has been resolved and Flex Agent Copilot features are operating normally at this time.
Monitoring
Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. appear to be operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. and are continuing to work with a provider to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. and are continuing to work with a provider to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. and are working with a provider to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are currently investigating an issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. Our engineering teams are working on resolving the issue, and we will provide another update in the next 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue in relation to the Flex AI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Agent Desktop).