SMS Delivery Receipt Failures from Twilio to Multiple Networks in Brazil

Incident Report for Twilio

Resolved

We have observed a recovery in SMS delivery receipts from Twilio to multiple networks in Brazil and are monitoring service stability.

Posted Aug 29, 2026 - 12:55 PDT

Monitoring

We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 29, 2026 - 12:52 PDT

Investigating

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 15 minutes or as soon as more information becomes available.

Posted Aug 29, 2026 - 12:42 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).