SMS Delivery Delays to DITO Network in the Philippines When Sending From Pre-Registered Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to DITO Network in the Philippines from Pre-Registered Sender IDs. This incident has been resolved.

Posted Apr 14, 2023 - 04:47 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to DITO Network in the Philippines from Pre-Registered Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2023 - 02:46 PDT

Update

We are still experiencing SMS delivery delays when sending messages to DITO Network in the Philippines from Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2023 - 00:56 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to DITO Network in the Philippines from Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Apr 13, 2023 - 23:58 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).