Lookup Identity Match Lookup V2 API package Increased Error Rate

Incident Report for Twilio

Resolved

We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.

Posted Apr 27, 2026 - 17:53 PDT

Monitoring

Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.

Posted Apr 27, 2026 - 16:17 PDT

This incident affected: ACCOUNT SECURITY (Lookup).