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System Metrics
Super SIM UsageRecords are showing no usage on Subaccounts
Incident
Report for Twilio
Resolved
Our engineering team has put a fix in place and usage records for both subaccounts and parent accounts are displayed correctly. The issue is now resolved.
Update
Our Engineering team is continuing to work on a fix for Super SIM Usage Records on subaccounts not showing. We do not expect to deliver the fix today. We will provide another update in 16 hours or sooner as more progress is made available.
Update
Our Engineering team is continuing to work on a fix for Super SIM Usage Records on subaccounts not showing. We do not expect to deliver the fix today. We will provide another update in 8 hours or sooner as more progress is made available.
Update
Our Engineering team is finalizing testing on this fix for Super SIM Usage Records on subaccounts however we apologize that the fix will not be available at 10AM Pacific as we originally planned. We will provide a definitive time when this fix has been implemented as soon as this is available.
Update
Our engineering team is working on a fix that will correct the amounts shown for subaccounts and exclude subaccount usage from the parent account results.
The fix is expected to to be deployed by 10am Pacific on 8/25.
The fix is expected to to be deployed by 10am Pacific on 8/25.
Identified
For Super SIM customers using subaccounts, amounts returned in Usage Records may be incorrect. The parent account Usage Records returns the usage for both the the parent account and all its subaccounts. No usage is being returned for subaccounts.
The engineering team is working on a fix that will correct the amounts shown for subaccounts and exclude subaccount usage from the parent account results.
The fix is expected to to be deployed by 10am Pacific on 8/25.
The engineering team is working on a fix that will correct the amounts shown for subaccounts and exclude subaccount usage from the parent account results.
The fix is expected to to be deployed by 10am Pacific on 8/25.
Update
Our engineering team is investigating an issue where usage for Super SIM will show as empty in console and API for subaccounts. Super SIMs on parent accounts are not impacted.
There is no impact to SIM connectivity & usage is still shown in Twilio back-end systems. We will provide an update as soon as we can.
There is no impact to SIM connectivity & usage is still shown in Twilio back-end systems. We will provide an update as soon as we can.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.