Elevated Errors and Request Latencies From the Twilio Conversations, Programmable Chat APIs and Flex

Incident Report for Twilio

Resolved

Elevated errors and request latencies has been resolved and Twilio Conversations, Programmable Chat APIs and Flex Platform are operating normally at this time.

Posted Mar 27, 2023 - 11:28 PDT

Monitoring

Twilio Conversations, Programmable Chat APIs and Flex Platform are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 27, 2023 - 10:13 PDT

Update

We continue seeing errors and request latencies from the Twilio Conversations, Programmable Chat APIs and Flex Platform. The team is investigating and will provide an update in 1 hour or as soon as more information becomes available.

Posted Mar 27, 2023 - 10:02 PDT

Update

We are continuing our investigation and have discovered that Flex Platform is also having elevated errors and request latencies. We keep working on a resolution. Twilio Conversations and Programmable Chat APIs are also impacted. We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Mar 27, 2023 - 09:29 PDT

Investigating

We are seeing elevated errors and request latencies from the Twilio Conversations and Programmable Chat APIs. The team is investigating and will provide an update in 1 hour or as soon as more information becomes available.

Posted Mar 27, 2023 - 09:21 PDT

This incident affected: FLEX (Flex Application Platform), PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (Conversations).