Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      US and Canada Toll-free Messaging Outage affecting Outbound SMS
      Incident Report for Twilio
      Resolved
      All systems are operating normally.
      Posted May 16, 2018 - 03:50 PDT
      Monitoring
      Our carrier partner rolled back a change made on their platform and we now observe complete recovery for sending messages from US and Canada Toll-free numbers and all systems are now operating normally. We continue to monitor.
      Posted May 16, 2018 - 03:32 PDT
      Identified
      Our Carrier partner has identified the issue and continuing to fix the issue. We are observing recovery in sending messages from US and Canada Toll-free numbers. We will post an update when service has been fully recovered.
      Posted May 16, 2018 - 03:13 PDT
      Update
      We are observing an industry wide outage with sending messages from US and Canada Toll-free numbers. We are working with our carrier partner to restore service. Next update will be provided in 1 hour.
      Posted May 16, 2018 - 02:24 PDT
      Investigating
      We are currently experiencing an outage with sending messages from US and Canada Toll-free numbers, all outbound messages are affected at this time. We are working with our carrier partner to restore service.
      Posted May 16, 2018 - 01:44 PDT
      This incident affected: PROGRAMMABLE MESSAGING (SMS).