US and Canada Toll-free Messaging Outage affecting Outbound SMS

Incident Report for Twilio

Resolved

All systems are operating normally.

Posted May 16, 2018 - 03:50 PDT

Monitoring

Our carrier partner rolled back a change made on their platform and we now observe complete recovery for sending messages from US and Canada Toll-free numbers and all systems are now operating normally. We continue to monitor.

Posted May 16, 2018 - 03:32 PDT

Identified

Our Carrier partner has identified the issue and continuing to fix the issue. We are observing recovery in sending messages from US and Canada Toll-free numbers. We will post an update when service has been fully recovered.

Posted May 16, 2018 - 03:13 PDT

Update

We are observing an industry wide outage with sending messages from US and Canada Toll-free numbers. We are working with our carrier partner to restore service. Next update will be provided in 1 hour.

Posted May 16, 2018 - 02:24 PDT

Investigating

We are currently experiencing an outage with sending messages from US and Canada Toll-free numbers, all outbound messages are affected at this time. We are working with our carrier partner to restore service.

Posted May 16, 2018 - 01:44 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).