Intermittent Call and Conference Failures for SIP Calls for a Subset of Customers.

Incident Report for Twilio

Resolved

SIP calls and conferences are now operating normally. This incident has been resolved.

Posted Jul 27, 2021 - 15:06 PDT

Monitoring

SIP calls and conferences are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 27, 2021 - 14:39 PDT

Update

We are investigating intermittent call and conference failures for SIP calls for a subset of customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 27, 2021 - 14:22 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice and Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 27, 2021 - 13:54 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Conference US1).