SMS Delivery Delays to Brazil Nextel

Incident Report for Twilio

Resolved

We are no longer seeing SMS delivery delays when sending messages to Brazil Nextel. This incident has been resolved.

Posted Oct 20, 2020 - 12:22 PDT

Update

We are continuing to work with our carrier partner to resolve issues regarding SMS delivery delays when sending messages to Brazil Nextel. We will provide additional updates in 2 hours.

Posted Oct 20, 2020 - 10:25 PDT

Update

We are experiencing SMS delivery delays when sending messages to Brazil Nextel. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information

Posted Oct 20, 2020 - 09:25 PDT

Investigating

Our monitoring systems have detected a potential issue with Messaging delays to a subset of Brazilian subscribers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 20, 2020 - 09:15 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).