SMS Delivery Reports Missing for Some US Short Code Messages to Sprint

Incident Report for Twilio

Resolved

We are no longer experiencing delays for delivery reports when sending to US Sprint handsets on Twilio Short Codes. This incident has been resolved.

Posted Oct 26, 2020 - 12:44 PDT

Update

We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 26, 2020 - 03:25 PDT

Update

We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 25, 2020 - 19:36 PDT

Identified

We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 25, 2020 - 15:45 PDT

Update

We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Oct 25, 2020 - 13:42 PDT

Update

We are experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Oct 25, 2020 - 11:24 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 25, 2020 - 11:19 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).