Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Reports Missing for Some US Short Code Messages to Sprint
      Incident Report for Twilio
      Resolved
      We are no longer experiencing delays for delivery reports when sending to US Sprint handsets on Twilio Short Codes. This incident has been resolved.
      Posted Oct 26, 2020 - 12:44 PDT
      Update
      We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Posted Oct 26, 2020 - 03:25 PDT
      Update
      We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Oct 25, 2020 - 19:36 PDT
      Identified
      We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Oct 25, 2020 - 15:45 PDT
      Update
      We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
      Posted Oct 25, 2020 - 13:42 PDT
      Update
      We are experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
      Posted Oct 25, 2020 - 11:24 PDT
      Investigating
      Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Oct 25, 2020 - 11:19 PDT
      This incident affected: CARRIER NETWORK (SMS Short Code, North America).