Messaging Insights Show Incorrect Aggregations

Incident Report for Twilio

Resolved

The incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS have been resolved and Programmable Messaging Insights are operating normally at this time.

Posted May 14, 2021 - 14:27 PDT

Monitoring

The insights reports in the "OTP conversions" tab in Programmable Messaging are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 14, 2021 - 13:59 PDT

Update

We are continuing to address the incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted May 14, 2021 - 02:13 PDT

Update

We are continuing to address the incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. The "Reponses" tab has been fixed. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted May 13, 2021 - 10:15 PDT

Update

We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted May 13, 2021 - 03:27 PDT

Update

We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted May 12, 2021 - 19:28 PDT

Update

We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 12, 2021 - 15:33 PDT

Update

We are addressing the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 12, 2021 - 13:39 PDT

Identified

We are addressing the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 12, 2021 - 13:25 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 12, 2021 - 13:17 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).