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        Dropped Sessions or Slow Responses with Dialogflow Agents

        Incident Report for Twilio

        Resolved

        Intermittent increased latency and errors with Dialogflow has been resolved and is operating normally at this time.
        Posted Nov 20, 2023 - 17:14 PST

        Update

        Latency and errors in Dialogflow is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 20, 2023 - 17:10 PST

        Monitoring

        We are seeing an improvement in increased latency and errors with Dialogflow agents, and will continue to monitor for system stability. We expect to provide another update in 2 hours or as soon as more information becomes available
        Posted Nov 20, 2023 - 16:11 PST

        Update

        We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with Dialogflow agents. We expect to provide another update in 2 hours or as soon as more information becomes available
        Posted Nov 20, 2023 - 14:50 PST

        Update

        We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available
        Posted Nov 20, 2023 - 13:51 PST

        Investigating

        We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available
        Posted Nov 20, 2023 - 13:51 PST
        This incident affected: PROGRAMMABLE VOICE (Dialogflow).