SMS Delivery Receipt Delays to Canada - Bell Mobility and Bell Aliant

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays for SMS messages sent to recipients on the Bell Mobility and Bell Aliant networks in Canada. This incident has been resolved.

Posted Apr 03, 2021 - 16:24 PDT

Monitoring

We are observing recovery in delivery report delays for SMS messages sent to recipients on the Bell Mobility and Bell Aliant networks in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 03, 2021 - 15:57 PDT

Update

We are experiencing delays in receiving message delivery reports for SMS messages sent to recipients on the Bell Mobility and Bell Aliant networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 03, 2021 - 15:14 PDT

Update

We are experiencing delays in receiving message delivery reports for SMS messages sent to recipients on the Bell Mobility and Bell Aliant networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 03, 2021 - 13:14 PDT

Update

We are experiencing delays in receiving message delivery reports for SMS messages sent to recipients on the Bell Mobility and Bell Aliant networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 03, 2021 - 12:14 PDT

Investigating

Our monitoring systems have detected a potential issue with delayed delivery receipts for SMS messages sent to the Bell Mobility network in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 03, 2021 - 11:57 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).