SMS Delivery Delays and Failures to and from Bouygues Telecom in France Via a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. This incident has been resolved.

Posted Feb 17, 2026 - 09:15 PST

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to and from Bouygues Telecom in France vi a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 17, 2026 - 07:15 PST

Update

We continue experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 17, 2026 - 05:42 PST

Investigating

We are experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 17, 2026 - 04:52 PST

This incident affected: CARRIER NETWORK (SMS, Europe).