MMS and SMS Delivery Delays to Verizon Wireless From Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS and SMS delivery delays when sending messages to Verizon wireless using subset of Shortcodes. This incident has been resolved.

Posted Jan 09, 2023 - 12:00 PST

Monitoring

We are observing recovery in MMS and SMS delivery delays when sending messages to Verizon wireless using subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 09, 2023 - 09:56 PST

Update

We have found that MMS are also being delayed to Verizon Wireless using subset of Shortcodes. Our partner has identified the issue causing SMS and MMS delays and continue working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 09, 2023 - 08:54 PST

Update

Our partner has identified the issue causing SMS Delivery delays To Verizon wireless using subset of Shortcodes, and continue working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 09, 2023 - 08:26 PST

Identified

Our partner has identified the issue causing SMS Delivery delays To Verizon wireless using subset of Shortcodes, and is working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 09, 2023 - 07:16 PST

Update

We are experiencing SMS Delivery delays To Verizon wireless using subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 09, 2023 - 03:05 PST

Update

We are experiencing SMS Delivery delays To Verizon wireless using subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 09, 2023 - 01:20 PST

Update

We are experiencing SMS Delivery delays To Verizon wireless using subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 09, 2023 - 00:32 PST

Update

We are experiencing SMS Delivery receipt delays To Verizon wireless using subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 09, 2023 - 00:00 PST

Investigating

Our monitoring systems have detected a potential issue with SMS short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 08, 2023 - 23:58 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).