Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Voice Transcription Recordings Failing
Incident
Report for Twilio
Resolved
The issue affecting transcription recordings to Twilio has been resolved, and the service is functioning normally at this time.
Identified
The issue causing transcription recording failures has been identified. We are actively working with our transcription vendor to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are investigating a service interruption with one of our transcriptions verndor. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with one of our transcriptions vendor. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).