Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Service Disruption Impacting Flex, Voice, and Messaging
Incident
Report for Twilio
Resolved
After monitoring our engineers are confident that the the service interruption has been fully resolved.
Monitoring
We have experienced a service interruption between 13:34 - 13:51 PT with:
Flex - Flex customers may have experienced errors when adding agents to voice meetings.
Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
Messaging - Messages would have been rejected or failed during the impact window
We expect to provide another update in 30 minutes or as soon as more information becomes available
Flex - Flex customers may have experienced errors when adding agents to voice meetings.
Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
Messaging - Messages would have been rejected or failed during the impact window
We expect to provide another update in 30 minutes or as soon as more information becomes available
Update
We have experienced a service interruption between 13:34 - 13:51 PT with:
Flex - Flex customers may have experienced errors when adding agents to voice meetings.
Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
Messaging - Messages would have been rejected or failed during the impact window
We expect to provide another update in 30 minutes or as soon as more information becomes available
Flex - Flex customers may have experienced errors when adding agents to voice meetings.
Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
Messaging - Messages would have been rejected or failed during the impact window
We expect to provide another update in 30 minutes or as soon as more information becomes available
Update
We are continuing to investigate this issue.
Investigating
Our monitoring systems have detected a potential issue Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Conference), ACCOUNT SECURITY (Verify), and FLEX (Flex Programmable Voice).