Delays receiving SMS to Twilio numbers affecting SMS and Flex chat creation

Incident Report for Twilio

Resolved

We are no longer observing delays receiving SMS to Twilio numbers. This incident is now resolved.

Posted Jun 30, 2020 - 14:47 PDT

Identified

The issue causing delays receiving SMS to Twilio numbers affecting SMS and Flex chat creation has been identified, and a fix is being implemented.

Posted Jun 30, 2020 - 11:06 PDT

Update

We are investigating latency increases receiving SMS messages to Twilio numbers and duplicated inbound SMS messages. Flex chat creation is in a degraded state currently and some customers may be experiencing dropped chats due to this. We will provide more information as quickly as possible.

Posted Jun 30, 2020 - 09:44 PDT

Update

We are investigating latency increases receiving SMS messages to Twilio numbers. Flex chat creation is in a degraded state currently and some customers may be experiencing dropped chats due to this. We will provide more information as quickly as possible.

Posted Jun 30, 2020 - 09:17 PDT

Update

We are investigating latency increases receiving SMS messages to Twilio numbers. We will provide more information as quickly as possible.

Posted Jun 30, 2020 - 09:05 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 30, 2020 - 08:14 PDT

This incident affected: FLEX (Flex Application Platform) and PROGRAMMABLE MESSAGING (SMS).