On Call Engineers are investigating an issue with Flex Fair Use Policy on Console

Incident Report for Twilio

Resolved

The issue affecting Flex Fair Use Policy on Console has been resolved and the service is functioning normally at this time. To view the Fair Usage Policy, the following link should be used: https://pages.twilio.com/flex-fup

Posted Mar 14, 2024 - 21:32 PDT

Monitoring

Flex Fair Use Policy on Console is now operating normally. Our engineering team has worked around the issue by replacing “ahoy.twilio.com” to “pages.twilio.com” while Ahoy server was throwing the error. To view the Fair Usage Policy, the following link should be used: https://pages.twilio.com/flex-fup. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 14, 2024 - 21:09 PDT

Update

We are currently investigating an issue with Flex Fair Use Policy on Console. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 19:10 PDT

Update

We are currently investigating an issue with Flex Fair Use Policy on Console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2024 - 18:10 PDT

Investigating

Our monitoring systems have detected an issue with Flex Fair Use Policy on Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 14, 2024 - 17:46 PDT

This incident affected: DEVELOPER TOOLS (Console).