Authy/Verify conversion rate for voice dropped

Incident Report for Twilio

Resolved

We had an issue with our Authy/Verify initiated phone calls for sending verification OTP codes. This issue potentially caused a delay in the time between API request and sending of expiring code, causing conversion rates to drop. From 7:03am PDT and 9:40am PDT customers could have experienced this condition. All services are now fully operational.

Posted Jun 02, 2020 - 10:15 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 02, 2020 - 09:40 PDT

This incident affected: ACCOUNT SECURITY (Verify).