Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        AccSec US and Canada API Issue

        Incident Report for Twilio

        Resolved

        We are no longer experiencing issue with AccSec - US and Canada API Errors. This incident has been resolved.
        Posted May 23, 2025 - 01:41 PDT

        Monitoring

        We are observing recovery in issue with AccSec - US and Canada API Errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 22, 2025 - 23:42 PDT

        Update

        We are continuing to investigate this issue.
        Posted May 22, 2025 - 23:13 PDT

        Investigating

        Our monitoring systems have detected a potential issue with AccSec - US and Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 22, 2025 - 23:07 PDT
        This incident affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Legacy API], Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes).