Voice Intelligence is Degraded

Incident Report for Twilio

Resolved

The issue impacting Language Operators powered by OpenAI within our Voice Intelligence product has been resolved and Language Operators powered by OpenAI within our Voice Intelligence product are now operating normally at this time.

Posted Jun 10, 2025 - 15:30 PDT

Monitoring

Language Operators powered by OpenAI within our Voice Intelligence product are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 10, 2025 - 13:30 PDT

Update

Engineers have identified the issue impacting Language Operators powered by OpenAI within our Voice Intelligence product and are continuing to work with the vendor to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 10, 2025 - 12:26 PDT

Update

Engineers have identified the issue impacting Language Operators powered by OpenAI within our Voice Intelligence product and are continuing to work with the vendor to resolve the issue. We will provide another update in the 4 hours or as soon as more information becomes available.

Posted Jun 10, 2025 - 08:26 PDT

Identified

Engineers have identified the issue impacting Language Operators powered by OpenAI within our Voice Intelligence product and are working with the vendor to resolve the issue. We will provide another update in the 2 hours or as soon as more information becomes available.

Posted Jun 10, 2025 - 06:26 PDT

Update

We are currently investigating an issue impacting Language Operators powered by OpenAI within our Voice Intelligence product. Customers using Language Operators powered by OpenAI may see delays in their Transcripts and Language Operator results being available. Our engineering teams are working on resolving the issue, and we will provide another update in the next 1 hour or as soon as more information becomes available.

Posted Jun 10, 2025 - 05:45 PDT

Investigating

Our monitoring systems have detected a potential issue Programmable Voice - Intelligence. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 10, 2025 - 05:43 PDT

This incident affected: PROGRAMMABLE VOICE (Intelligence).