Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Call Logs, Call Deletes and Billing not Accessible for Customers on Programmable and Trunking Calls

        Incident Report for Twilio

        Resolved

        Call Logs, Call Deletes and Billing access has been resolved and operating normally at this time.
        Posted Jan 19, 2023 - 09:23 PST

        Update

        Call Logs, Call Deletes and Billing in On Programmable Voice and SIP Trunking are now operating normally. We will continue to monitor to ensure the service stability. We’ll provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 19, 2023 - 09:12 PST

        Monitoring

        Call Logs, Call Deletes and Billing in On Programmable Voice and SIP Trunking are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jan 19, 2023 - 08:34 PST

        Update

        We are still seeing a degraded performance for call logs, call deletes and billing for Programmable and Trunking Calls. Customers may experience issues viewing their Call Logs and Billing not Accessible for Customers on Programmable and Trunking Calls. We’ll provide an update in 2 hours or as soon as more information becomes available.
        Posted Jan 19, 2023 - 06:24 PST

        Investigating

        We are seeing a degraded performance for call logs, call deletes and billing for Programmable and Trunking Calls. Customers may experience issues viewing their Call Logs and Billing not Accessible for Customers on Programmable and Trunking Calls. We’ll provide an update in 1 hour or as soon as more information becomes available.
        Posted Jan 19, 2023 - 05:24 PST
        This incident affected: DEVELOPER TOOLS (REST API).