Account Security Transactions to EE UK Service Failures

Incident Report for Twilio

Resolved

We are no observing intermittent service failures for Account Security transactions to our carrier partner, EE UK. This incident has been resolved.

Posted Feb 22, 2024 - 03:31 PST

Monitoring

We have started seeing recovery for the intermittent service failures for Account Security transactions to our Carrier Partner EE UK. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes, or as soon as more information becomes available.

Posted Feb 22, 2024 - 03:04 PST

Update

We continue to observe intermittent service failures for Account Security transactions to our carrier partner, EE UK. Our engineering team has been alerted and is actively investigating. We will update in 2 hours, or as soon as we have more information.

Posted Feb 22, 2024 - 02:32 PST

Update

We are observing intermittent service failures for Account Security transactions to our Carrier Partner EE UK. Our engineering team has been alerted and is actively investigating. We will update in 1 hour, or as soon as we have more information.

Posted Feb 22, 2024 - 01:34 PST

Investigating

We've become aware of a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 22, 2024 - 01:22 PST

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes).