Agents unable to log into Flex

Incident Report for Twilio

Resolved

Flex and TaskRouter are operating normally at this time.

Posted Oct 08, 2019 - 15:40 PDT

Monitoring

We are now seeing full recovery for TaskRouter and Flex clients. Customers who are experiencing issues should reload the webpage which runs Flex and/or the TaskRouter JavaScript SDK. We are continuing to monitor the issue.

Posted Oct 08, 2019 - 15:19 PDT

Update

Some Flex and TaskRouter agents are now able to connect and receive task assignments, but Twilio engineering is still seeing some errors and recovery is not complete. Some customers may still see intermittent problems receiving tasks from Flex / TaskRouter, and we are continuing to work to resolve these issues.

Posted Oct 08, 2019 - 15:06 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 08, 2019 - 14:47 PDT

Identified

Our engineering team has identified a fault in the TaskRouter database that is responsible for delivering tasks to TaskRouter / Flex agents. We are making a change to address the issue now and will have an update shortly.

Posted Oct 08, 2019 - 14:24 PDT

Investigating

Our engineering team is investigating an issue with our flex product. Agents seem to be unable to log in. We will provide another update shortly.

Posted Oct 08, 2019 - 14:07 PDT

This incident affected: FLEX (Flex Application Platform, TaskRouter).