Flex and TaskRouter are operating normally at this time.
Posted Oct 08, 2019 - 15:40 PDT
Posted Oct 08, 2019 - 15:19 PDT
Some Flex and TaskRouter agents are now able to connect and receive task assignments, but Twilio engineering is still seeing some errors and recovery is not complete. Some customers may still see intermittent problems receiving tasks from Flex / TaskRouter, and we are continuing to work to resolve these issues.
Posted Oct 08, 2019 - 15:06 PDT
We are continuing to work on a fix for this issue.
Posted Oct 08, 2019 - 14:47 PDT
Our engineering team has identified a fault in the TaskRouter database that is responsible for delivering tasks to TaskRouter / Flex agents. We are making a change to address the issue now and will have an update shortly.
Posted Oct 08, 2019 - 14:24 PDT
Our engineering team is investigating an issue with our flex product. Agents seem to be unable to log in. We will provide another update shortly.
Posted Oct 08, 2019 - 14:07 PDT
This incident affected: FLEX (TaskRouter, Flex Application Platform).