Migrated Legacy WhatsApp Templates Present in Content Templates

Incident Report for Twilio

Resolved

In preparation for making Content Templates the default solution for templates, Twilio copied over all existing templates from "WhatsApp Templates" to "Content Template Builder."

For some customers, this may cause Content API requests to exceed the page size limit. In this situation please use Pagination (https://www.twilio.com/docs/content/content-api-resources#pagination).

The incident is now resolved. Our team will separately investigate our communications process to increase transparency of these types of migrations in the future. We sincerely apologize for any impact.

Posted Jan 11, 2024 - 09:59 PST

Update

We have noticed Customers are seeing migrated Legacy WhatsApp Templates in their Content Templates. Our engineers are investigating this matter. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 11, 2024 - 09:31 PST

Update

We have noticed Customers are seeing migrated Legacy WhatsApp Templates in their Content Templates. Our engineers are investigating this matter. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2024 - 08:59 PST

Update

We have noticed Customers are seeing migrated Legacy WhatsApp Templates in their Content Templates. Our engineers are investigating this matter. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2024 - 08:35 PST

Investigating

We've become aware of a potential issue with Customers noticing migrated legacy WhatsApp templates in Content Templates. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2024 - 08:22 PST