MMS/SMS Delivery Report Delays for SMPP Customers on Multiple US Carriers

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays for SMS and MMS across multiple US Carriers. This incident has been resolved.

Posted Jun 05, 2023 - 15:50 PDT

Monitoring

We are observing recovery in delivery report delays for both SMS and MMS on multiple US Carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 05, 2023 - 15:29 PDT

Update

We are experiencing delays in receiving message delivery reports for both SMS and MMS on multiple US Carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 05, 2023 - 15:16 PDT

Investigating

We are experiencing delays in receiving message delivery reports. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 05, 2023 - 15:08 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).