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        MMS Delivery Delays on US Over a Subset of Shortcodes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS delivery delays when sending to US over a Subset of Shortcodes. This incident has been resolved.
        Posted May 15, 2021 - 19:54 PDT

        Monitoring

        We are observing recovery in MMS delivery delays on US over a Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 15, 2021 - 17:55 PDT

        Update

        We continue to experience MMS delivery delays on US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted May 15, 2021 - 17:07 PDT

        Update

        We continue to experience MMS delivery delays on US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted May 15, 2021 - 13:11 PDT

        Update

        We continue to experience MMS delivery delays on US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 15, 2021 - 11:13 PDT

        Update

        We are experiencing MMS delivery delays to US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 15, 2021 - 10:14 PDT

        Investigating

        Our monitoring systems have detected a potential issue with MMS delivery delays to US over a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 15, 2021 - 10:01 PDT
        This incident affected: CARRIER NETWORK (MMS Short Code, North America).