Call Failures to Subset of Twilio Brazil Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Twilio phone numbers in Brazil has been resolved, and the service is functioning normally at this time.

Posted Oct 20, 2022 - 14:02 PDT

Monitoring

We have started seeing recovery for inbound call failures over a subset of Twilio phone numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 20, 2022 - 11:57 PDT

Update

We continue to observe call failures over a subset of Twilio phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 20, 2022 - 09:51 PDT

Investigating

We are observing a subset of call failures to Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 20, 2022 - 08:59 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).