Inbound Call Failures to a Subset of Twilio Phone Numbers in Multiple Countries (Netherlands, Poland, Italy)

Incident Report for Twilio

Resolved

We are no longer observing inbound call failures for calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). This incident is now resolved.

Posted Jul 23, 2021 - 15:30 PDT

Monitoring

We are observing recovery for inbound calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2021 - 13:49 PDT

Update

We are observing inbound call failures to a subset of Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 23, 2021 - 11:31 PDT

Investigating

We are observing call failures to a subset of Twilio Netherlands phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2021 - 09:32 PDT

Identified

The issue causing inbound call failures to Twilio phone numbers in the Netherlands has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 23, 2021 - 08:33 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).