Inbound Call Failures to Spain over a subset of Twilio numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Spain over a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.

Posted Nov 01, 2021 - 19:16 PDT

Update

We continue to see recovery for inbound calls to Spain over the subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2021 - 19:13 PDT

Monitoring

We have started seeing recovery for inbound calls to Spain over the subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2021 - 17:16 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of call failures to Spain over a subset of Twilio numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2021 - 15:22 PDT

Update

We are observing call failures to Spain over a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 01, 2021 - 14:24 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to Spain over a subset of Twilio numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Nov 01, 2021 - 14:09 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).