Possible Issues With Flex Invoices From May and June

Incident Report for Twilio

Resolved

Flex Invoices has been resolved and Flex Billing is operating normally at this time.

Posted Aug 18, 2023 - 13:01 PDT

Monitoring

Flex Invoices are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 18, 2023 - 12:33 PDT

Update

We are investigating possible issues with Flex Invoices from May and June for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2023 - 12:02 PDT

Update

We are investigating possible issues with Flex Invoices from May and June for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2023 - 11:49 PDT

Update

We are investigating possible issues with Flex Invoices from May and June for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2023 - 10:55 PDT

Investigating

We've become aware of a potential issue with Flex Billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 18, 2023 - 10:32 PDT

This incident affected: FLEX (Flex Billing).