Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Delays From Twilio Short-Code Numbers to US Carriers

        Incident Report for Twilio

        Resolved

        Our monitoring shows overall improvement in carrier-side traffic congestion and we are no longer observing SMS delivery delays, we are observing instant SMS delivery from Twilio Short-Code numbers at this time. This issue is now resolved.
        Posted Dec 03, 2024 - 08:31 PST

        Update

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short-Code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 03, 2024 - 06:37 PST

        Update

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short-Code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 03, 2024 - 02:21 PST

        Monitoring

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short-Code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 02, 2024 - 22:23 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Recovering)
        T-Mobile (status - Recovering)
        Verizon (status - Operational)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed) Small Networks
        Google Voice (status - Recovering) Small Networks
        Cspire (status - Recovering) Small Networks
        Dish Networks (status Recovering) Small Networks

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 20:31 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Recovering)
        T-Mobile (status - Recovering)
        Verizon (status - Recovering)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed) Small Networks
        Google Voice (status - Recovering) Small Networks
        Cspire (status - Recovering) Small Networks
        Dish Networks (status Recovering) Small Networks

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 18:31 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Recovering)
        T-Mobile (status - Recovering)
        Verizon (status - Recovering)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed) Small Networks
        Google Voice (status - Recovering) Small Networks
        Cspire (status - Recovering) Small Networks
        Dish Networks (status Recovering) Small Networks

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 16:31 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Recovering)
        T-Mobile (status - Recovering)
        Verizon (status - Recovering)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed) Small Networks
        Google Voice (status - Recovering) Small Networks
        Cspire (status - Recovering) Small Networks
        Dish Networks (status Recovering) Small Networks

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 14:31 PST

        Update

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short-Code at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 02, 2024 - 14:25 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Delayed)
        T-Mobile (status - Delayed)
        Verizon (status - Delivery Report Delays)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed) Small Networks
        Google Voice (status - Delayed) Small Networks
        Cspire (status - Delayed) Small Networks
        Dish Networks (status Delayed) Small Networks

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 12:22 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Delayed)
        T-Mobile (status - Delayed)
        Verizon (status - Delivery Report Delays)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed)
        Google Voice (status - Delayed) Small Networks

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 11:11 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Delayed)
        T-Mobile (status - Operational)
        Verizon (status - Delivery Report Delays)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed)
        Google Voice (status - Delayed) Small Networks

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 10:07 PST

        Update

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Delayed)
        T-Mobile (status - Operational)
        Verizon (status - Operational)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 09:39 PST

        Investigating

        Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short-Code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
        Please find the current delivery status for the major carriers below:

        AT&T (status - Operational)
        T-Mobile (status - Operational)
        Verizon (status - Operational)
        MetroPCS (status - Operational)
        US Cellular (status - Operational)
        Altice (status - Delayed)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Dec 02, 2024 - 07:45 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
        ← Current Status Powered by Atlassian Statuspage