SMS Delays to AT&T from US Shortcodes

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Nov 28, 2018 - 09:58 PST

Monitoring

We are observing full recovery in short code SMS latency for outbound and inbound messages sent from and to AT&T devices. We are continuing to monitor and will provide an update if the situation changes.

Posted Nov 28, 2018 - 09:36 PST

Investigating

We are observing elevated delivery delays towards AT&T handsets from a subset of shortcodes. Inbound messages from AT&T handsets are also delayed. Our engineering team is actively working with our carrier partner to resolve the issue. We will provide an update as soon as possible.

Posted Nov 28, 2018 - 09:09 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).