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Issues found outside of Twilio’s Network
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System Metrics
Service Disruption: Inbound Voice Calls to France Numbers and Frankfurt Interconnect
Incident
Report for Twilio
Resolved
The issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers, has been resolved and both services are operating normally at this time.
Update
Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.
Update
Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
Update
We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
Update
We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
Update
We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge. While investigating the current impact, we noticed that a subset of France numbers is affected. We will provide an update as soon as more information becomes available.
Update
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
Update
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
Update
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
Monitoring
Customers who have interconnection with Twilio exclusively in the Frankfurt region may have experienced intermittent service interruptions for their Twilio Interconnect connections. This is due to an ongoing issue with an upstream network provider affecting the Frankfurt region.
Investigating
We are investigating a service interruption with Interconnect in the Frankfurt edge. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: INTERCONNECT and CARRIER NETWORK (Voice, Europe).