Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions
Incident
Report for Twilio
Resolved
Upon further investigation, we confirm that issue causing call drops and call quality impacting Programmable Voice product has been resolved.
Monitoring
Voice Call functionality is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Voice Call functionality is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Investigating
Starting at 7:55 pm PST, Twilio monitoring systems started detecting packet loss which caused dropped calls and call quality issues in multiple regions. We continue to actively investigate into this issue and expect to provide another update in 1 hour or as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights, Speech Recognition).